Petra International Journal of Business Studies

The Effect of Broker–Borrower Interaction on Mortgage Defaults

2023-05-26T14:53:23+07:00

This research proxy uses the distance between brokers and borrowers to explore the interaction between brokers who provide consulting services to prospective property buyers. Meanwhile, the view from the banking side is assessing the risk profile of prospective mortgage borrowers. The research data collection is information on mortgage borrowers from Private Banks in Surabaya branches from the period 2015 - 2020 who used the help of real estate agents when buying a house and collected 1295 transactions. Data processing using probit regression. The test results show that the interaction between brokers and borrowers using distance as a proxy has no significant impact on mortgage defaults. Borrower interest rates raised by the company showed a substantial negative relationship with mortgage default. The study also reveals that borrower income has no impact on mortgage default. The managerial implication for banks is to determine the strategy of cooperation with property brokers to increase mortgage funding.

The Influence of Ethical Leadership on Employee Performance through Organizational Citizenship Behavior and Intrinsic Motivation

2022-11-07T11:14:22+07:00

Employee performance and its antecedents have always been exciting research topics as employee performance impacts organizational success. Concerning this, leaders are considered to have a significant role in influencing employee performance. Despite being extensively discussed in the literature, little research has investigated ethical leadership as a construct. This research examines the impacts of ethical leadership, organizational citizenship behavior, and intrinsic motivation on performance. The novelty of this research is that it uses two mediating variables that have never been used to examine the association between ethical leadership and performance. A quantitative method was used, and data was collected using a survey. Results indicated that ethical leadership affected organizational citizenship behavior and intrinsic motivation but did not affect employee performance. Ethical leadership influences employee performance if mediated by organizational citizenship behavior. These results may provide new insights for scholars and leaders. Theoretically, this study is one of a few attempts to understand the link between ethical leadership and performance, especially in Eastern culture. Our study suggests leaders should demonstrate ethical leadership to promote OCB and employee motivation.

A Thematic Analysis Exploration of Challenge-Based Learning Framework on Students of Academy X

2023-10-16T13:06:28+07:00

Education development has grown to accommodate various teaching and learning styles in recent years. Challenge-Based Learning, or CBL, is a learning framework conceptualized in 2006 at Apple's Classroom of Tomorrow Today that is built from the natural learning process of human beings. It recognizes that everyone comes equipped with their skills, knowledge, and interests, which opens the possibility for collaboration and teamwork across various knowledge and skill backgrounds. Academy X is an institution that builds its curriculum and activity on the foundation of challenge-based learning. One of the purposes of the Academy is to increase the employability level of the students after they graduate. This study uses Thematic Analysis of interview results with Academy students to see how the CBL process in the Academy is encouraging students to grow and become more successful even after the Academy, especially in facing their careers. In summary, this study confirms through the interview of 10 Academy students how the Challenge-Based Learning drives the development of Growth Mindset in terms of Professional capacity and Personal Development despite the existence of Hindrances along the way. As such, CBL facilitates students’ growth and development at the Academy for their future careers.

Implementation of Servant Leadership at “X” Christian High School in Surabaya

2023-10-27T11:49:57+07:00

Servant leadership is a leadership approach that requires leaders to understand and meet their followers’ needs. During the pandemic, the learning process occurred remotely, requiring educational leadership that understands the difficulties faced by both teachers and students. This study examines how leaders and teachers understand and implement servant leadership in the learning process through a consultative project involving leaders, teachers, and students through interviews and questionnaires. The author used the Servant Leadership Behaviour Scale (SLBS) as a theoretical basis and statement items for 246 students. This research used ’mixed methods’ by combining qualitative and quantitative data. The author found the understanding of Servant Leadership in the leaders and teachers, including listening, serving by example, empathising, and cooperating to achieve common goals. Then, its application included listening, serving what’s needed, building relationships, inviting followers to think about the organisation, sparing time, paying attention to spirituality and morality, accepting criticism, and admitting mistakes. The SLBS dimensions found from those understanding are Voluntary Subordination, Covenantal Relationship, and Transforming Influence. The SLBS dimensions found from the application are Voluntary Subordination, Covenantal Relationship, Transforming Influence, Transcendence Spirituality, and Authentic Self.

The Effect of Corporate Social Responsibility on Firm Value with Tax Avoidance and Sustainable Financial Performance as Mediators

2023-05-20T22:50:32+07:00

Research confirms the influence of corporate social responsibility on firm value through tax avoidance and sustainable financial performance. Corporate social responsibility is measured based on the ESG disclosure score. In contrast, firm value is measured using Tobin's Q. Tax avoidance is measured using the effective tax rate, and sustainable financial performance is measured using return on assets. The samples analyzed in this research were 93 public companies listed on the IDX from all sectors. This research uses a purposive sampling method to produce reports on 93 companies in 5 years of company financial reports in 2017-2021. Data analysis used the Partial Least Square SEM technique. The analysis results show that corporate social responsibility has a significant direct effect on firm value, while the mediating role of tax avoidance and sustainable financial performance is not proven. In this research, it can be seen that corporate social responsibility (CSR) has a direct influence on firm value. This shows that stakeholders rely on CSR as a positive image of the company, as in several previous research results, it can describe the value of the company, which has an impact on investors' decisions to invest but indirectly does not influence tax avoidance and sustainable financial performance. The results of this research can provide an additional understanding of the previous theoretical concept that CSR can directly influence firm value. The strategic implications, of course, depend on company decision-makers in communicating CSR activities in their reports when they want investors' attention to the firm value.

The Influence of Hedonic Browsing and Flow Experience of Instagram on Food and Beverages Online Impulsive Buying

2023-10-12T13:59:45+07:00

Marketers use Instagram as one of the most popular social media platforms to sell their products or services. Its features have encouraged its consumers to spend time doing hedonic browsing. This online browsing enables consumers to get a flow experience that makes them buy products and services impulsively, especially food and beverages. This study is to determine the effects of the hedonic browsing and flow experience of Instagram on food and beverages to online impulsive buying. The questionnaires were taken from 160 respondents and analyzed using SPSS and Partial Least Square (PLS). The results of this study show that hedonic browsing has a positive and significant influence on flow experience. Flow experience has a positive and significant influence on online impulsive buying. Hedonic browsing also has a positive and significant influence on online impulsive buying. Finally, flow experience has mediated the effect of hedonic browsing on the impulsive online buying of food and beverages.

The Moderation Role of Subjective Norm on Apple iPhone Purchase Intention: A Study on Generation Z Consumers in Indonesia

2023-10-13T14:19:26+07:00

With the widespread adoption of digital technology and the emergence of various smartphone brands worldwide, this research explores how these brands should adapt to the current consumer demands, particularly in a developing country like Indonesia. Gen Z has played a significant role among other generations in the Indonesian smartphone market, particularly favoring luxury brands like the Apple iPhone. Given the limited existing research on luxury consumption behavior in this market, this study aims to investigate the factors influencing the purchase intentions of Indonesian Gen Z consumers towards Apple iPhones. The research will discuss the significance of attitude, subjective norms, and perceived behavioral control in shaping consumer purchase intentions. Eighty responses were gathered from Generation Z who knew about the Apple iPhone and live in Indonesia. The study will use PLS-SEM to prove the research hypotheses using a quantitative approach with a simple random sampling method. The findings of this study highlight the pivotal role of subjective norms as the primary determinant of purchase intentions for Apple iPhone products. Furthermore, the subjective norm moderates the relationship between attitude and perceived behavioral control on purchase intentions.

The Role of Net Profit Margin, Asset Turnover, and Equity Multiplier in Driving Stock Returns: Moderating Effect of ROE Dupont

2023-10-24T21:20:02+07:00

This study aims to test whether DuPont's ROE can moderate the effect of net profit margin, total asset turnover, and equity multiplier ratio on the stock returns of insurance companies listed on the Indonesia Stock Exchange. This research includes quantitative research. Purposive sampling techniques are used to find stocks of insurance companies that meet the research criteria. The data in this study is panel data sourced from financial statements and historical data on the closing prices of 14 insurance companies for the observation period of January 2018-December 2022. The research model uses SEM-PLS with a data analysis method, moderated regression analysis (MRA), through the Warp Pls 8.0 program. The results showed that the NPM variable did not affect stock returns, while TATO and EMR significantly affected insurance stock returns positively. Furthermore, Dupont's ROE moderation variable interactions were found to have varying classifications. Dupont's ROE role in NPM relationships acts as a homologizer, meaning it can influence the strength of the relationships built. While in the TATO relationship, Dupont's ROE acts as quasi-moderation, which means having a pseudo-interaction between the two. In the EMR relationship, Dupont's ROE acts as a moderation predictor, which means that Dupont's ROE variable only acts as an independent variable in the relationship model formed.

Unlocking Financial Literacy in Generation Z: Are Sociodemographic Factors the Key?

2023-11-23T18:13:08+07:00

This research aims to investigate the relationship between sociodemographic factors, encompassing age, gender, and access to the internet among Generation Z in Surabaya, utilizing the convergence theory framework. Convergence theory posits that both heredity and environmental factors can affect human development. There are 441 respondents employed as the sample of this research. We use multiple regression linear analysis to examine the hypothesis. The finding reveals that age and gender positively affect financial literacy, whereas access to the internet does not directly affect financial literacy. Instead, it exerts an indirect effect through financial interest. Various robustness tests were conducted, and the results remained consistent.

Enhancing Customer E-Loyalty and E-WOM: The Role of Electronic and Non-Electronic Service Quality and Customer Satisfaction (PLN Mobile Application)

2023-11-12T10:19:54+07:00

This study examines the relationships between six constructs: e-service quality, customer e-satisfaction service quality, customer satisfaction, customer e-loyalty, and electronic word-of-mouth (EWOM). The study collected data from 452 respondents who are customers of PLN and have used the PLN Mobile application. The study found that customer e-loyalty can be directly and indirectly influenced by service and e-service quality. Both customer satisfaction and e-satisfaction can mediate the influence of service quality and e-service quality on customer e-loyalty. Therefore, PLN needs to ensure service quality (both through the application and field personnel) and customer satisfaction with the services provided to enhance customer satisfaction and foster electronic loyalty, encouraging customers to continue using the PLN Mobile application. The study also reveals that customer e-loyalty positively and significantly influences EWOM.

Exploring Hospital Supply Chain Partnership Factors and Its Impact on Overall Supply Chain Performance

2023-11-23T18:16:19+07:00

Hospitals function as complex businesses with intricate supply chain networks involving collaboration among various entities to efficiently deliver information, goods, and services to end customers. This study investigates the causal relationships between hospitals, suppliers, and government entities within the supply chain network. Employing system thinking, system dynamics, and causal-loop diagrams, it assesses how coordination, collaboration, and integration impact hospital supply chain performance. The findings reveal that high coordination and collaboration among suppliers, hospitals, and government entities positively influences supply chain performance. The study identifies key factors contributing to effective partnerships, such as information sharing, trust levels, supplier quality standards, inventory capabilities, flexibility, pricing strategies, and IT integration. Additionally, the research considers hospitals' dynamic capabilities, key performance results, patient outcomes, government healthcare spending, regulations, and economic indicators. Managerial implications emphasize the importance of strong partnerships to enhance overall supply chain performance, potentially improving patient outcomes and healthcare service quality. While acknowledging limitations, the study suggests future research avenues, including exploring the impact of other stakeholders and specific factors on hospital supply chain management.

Agropolitan Tourism Village Strategies Based on SWOT Analysis

2023-11-27T09:55:16+07:00

Despite its rich potentials, agritourism in West Bandung regency has been stuck in the status quo and needs new ideas. The farmers are struggling on their own with minimal support from the government, the uniqueness of their local culture has never been exposed, and the infrastructure is poor. The concept of ‘agropolitan’ is one of the best possibilities to implement. The aim of this research is to create an agropolitan strategy that that is workable based on the analysis of strengths, weaknesses, opportunities, and threats (SWOT analysis). The research objects were 15 micro-scale community-based agritourism farmers and 5 agritourism MSMEs. This research used qualitative methodology with in-depth interviews and field observations. The research came up with a strategy that requires the materialization of the following items: Agropolitan promotion centers will prepare a central tourism information system, one stop shopping packages, parking lots, and tour transportation. Agropolitan stakeholders will need to improve service quality, increase collaboration and provide employment. Whereas the local governments will have to provide support for facilities, infrastructure, regulations, signage and gates. All this will be able to increase promotion and empower MSMEs. If implemented, this will be able to revitalize agritourism much better.