The Influence of Information Technology on Company Performance Through Internal and External Integration

Authors

  • Ruth Lovita Surodjo Putri Petra Christian University
  • Zeplin Jiwa Husada Tarigan Petra Christian University

DOI:

https://doi.org/10.9744/petraijbs.8.1.98-108

Keywords:

Implementation of Information Technology, Internal Integration, External Integration, Supply Chain Integration, Firm Performance

Abstract

Information technology is essential for companies to make informed decisions that support internal business processes and external collaboration, thereby improving overall company performance. The research collected data from 105 manufacturing companies in East Java. The research sample was determined using judgmental sampling with respondents who were at least staff level and had become permanent company employees. Data analysis was used with SEM-PLS. Implementing information technology in manufacturing companies impacted internal and external supply chain integration. Internal supply chain integration, combined with internal data integration, is running smoothly and in real-time, which positively impacts cross-functional integration and does not directly affect company performance. External supply chain integration, in collaboration with external partners, is progressing well. The company is actively involved in developing these partnerships, which can lead to improved company performance, increased flexibility in meeting customer demands, and reduced production costs. Practical contributions to research provide insight for industry practitioners, enabling the internal cross-functional team to operate in an integrated manner and necessitating collaboration with external parties. Purchasing and marketing managers can play an active role in enhancing the involvement of external partners in improving company performance, making a theoretical contribution to enriching the development of information technology systems, and sustainable supply chains.

Downloads

Download data is not yet available.

References

Abeysekara, N., Wang, H. & Kuruppuarachchi, D. (2019). Effect of supply-chain resilience on firm performance and competitive advantage: A study of the Sri Lankan apparel industry. Business Process Management Journal, 25(7), 1673-1695. https://doi.org/10.1108/BPMJ-09-2018-0241

Al-Shboul, M. A. (2017). Infrastructure framework and manufacturing supply chain agility: the role of delivery dependability and time to market. Supply Chain Management, 22(2), 172–185. https://doi.org/10.1108/SCM-09-2016-0335

Bag, S., Dhamija, P., Luthra, S. & Huisingh, D. (2021). How Big Data Analytics Can Help Manufac-turing Companies Strengthen Supply Chain Resilience in the Context of the COVID-19 Pandemic. The International Journal of Logis-tics Management, 34(4), 1141–1164. https://doi.org/10.1108/IJLM-02-2021-0095

Basana, S.R., Siagian, H., Ubud, S. & Tarigan, Z.J.H. (2022a). The effect of top management commitment on improving operational per-formance through green purchasing and green production. Uncertain Supply Chain Man-agement, 10(4), 1479-1492, DOI: 10.5267/j.uscm.2022.6.008

Basana, S.R., Suprapto, W., Andreani, F. & Tarigan, Z.J.H. (2022b). The impact of supply chain practice on green hotel performance through internal, upstream, and downstream integra-tion. Uncertain Supply Chain Management, 10, 169-180, doi: 10.5267/j.uscm.2021.9.010

Benitez, G.B., Ferreira-Lima, M., Ayala, N.F. & Frank, A.G. (2022). Industry 4.0 technology provi-sion: the moderating role of supply chain part-ners to support technology providers. Supply Chain Management, 27(1), 89-112. https://doi.org/10.1108/SCM-07-2020-0304

Birasnav, M. & Bienstock, J., (2019). Supply chain integration, advanced manufacturing technol-ogy, and strategic leadership: an empirical study. Computers & Industrial Engineering, 130, 142-157. https://doi.org/10.1016/j.cie.2019.01.021

Birkel, H., & Müller, J. (2021). Potentials of industry 4.0 for supply chain management within the triple bottom line of sustainability – A system-atic literature review. Journal of Cleaner Pro-duction, 289, 125612. https://doi.org/10.1016/j.jclepro.2020.125612

Buer, S.V., Semini, M., Strandhagen, J.O. & Sgarbossa, F. (2021). The complementary effect of lean manufacturing and digitalisation on operation-al performance. International Journal of Pro-duction Research, 59(7), 1976-1992, https://doi.org/10.1080/00207543.2020.1790684

Caniato, F. & Größler, A. (2015). The moderating ef-fect of product complexity on new product development and supply chain management integration. Production Planning & Control: The Management of Operations, 26(16), 1306-1317, DOI: 10.1080/09537287.2015.1027318

Chaudhuri, A., Boer, H., & Taran, Y. (2018). Supply chain integration, risk management, and man-ufacturing flexibility. International Journal of Operations & Production Management, 38(3), 690–712. https://doi.org/10.1108/IJOPM-08-2015-0508

Demeter, K., Szász, L. & Rácz, B.G. (2016). The im-pact of subsidiaries’ internal and external inte-gration on operational performance. Interna-tional Journal of Production Economics, 182, 73-85. https://doi.org/10.1016/j.ijpe.2016.08.014

Dhaigude, A.S., Kapoor, R., Gupta, N. & Padhi, S.S. (2021). Linking supply chain integration to supply chain orientation and performance – a knowledge integration perspective from Indian manufacturing industries. Journal of Knowledge Management, 25(9), 2293–2315. https://doi.org/10.1108/JKM-01-2020-0064

Fayezi, S., Zutshi, A. & O'Loughlin, A. (2015). How Australian manufacturing firms perceive and understand the concepts of agility and flexibil-ity in the supply chain. International Journal of Operations & Production Management, 35 (2), 246–281. https://doi.org/10.1108/IJOPM-12-2012-0546

Fernández, J. T. (2022). Dependence and resource commitment as antecedents of supply chain integration. Business Process Management Journal, 28(8), 23-47. https://doi.org/10.1108/BPMJ-09-2021-0602

Firmansyah, H.S. & Siagian, H. (2022). The impact of information sharing on supply chain perfor-mance through supplier quality management, supply chain agility, and supply chain innova-tion. Petra International Journal of Business Studies, 5(2), 119-131, DOI: https://doi.org/10.9744/ijbs.5.2.119-131

Huo, B., Qi, Y., Wang, Z. & Zhao, X. (2014). The Im-pact of Supply Chain Integration on Firm Per-formance: The Moderating Role of Competi-tive Strategy. Supply Chain Management, 19 (4), 369–384. DOI 10.1108/SCM-03-2013-0096

Irfan, M., & Wang, M. (2019). Data-driven capabilities, supply chain integration, and competitive per-formance: Evidence from the food and bev-erages industry in Pakistan. British Food Jour-nal, 121(11), 2708-2729. https://doi.org/10.1108/BFJ-02-2019-0131.

Jajja, M. S., Chatha, K., & Farooq, S. (2018). Impact of supply chain risk on agility performance: Me-diating role of supply chain integration. Inter-national Journal of Production Economics, 205, 118-138. https://doi.org/10.1016/j.ijpe.2018.08.032

Jimenez-Jimenez, D., Martínez-Costa, M. & Sanchez Rodriguez, C. (2019). The mediating role of supply chain collaboration on the relationship between information technology and innova-tion. Journal of Knowledge Management, 23(3), 548-567. https://doi.org/10.1108/JKM-01-2018-0019

Ju, Y., Hou, H. & Yang, J. (2021). Integration quality, value co-creation, and resilience in logistics service supply chains: moderating role of digi-tal technology. Industrial Management & Da-ta Systems, 121(2), 364-380. https://doi.org/10.1108/IMDS-08-2020-0445

Kristanti, D.A. & Mranani, N.A. (2024). The effect of cost reduction as part of the supply chain driv-ers’ element and customer satisfaction on pur-chasing and logistics performance. Petra In-ternational Journal of Business Studies, 7(1), 89-98, DOI: https://doi.org/10.9744/petraijbs.7.1.89-98

Li, B., & Chen, S. (2020). Corporate-level strategy and firm performance: evidence from China. Chi-nese Management Studies, 14(1), 1-14. https://doi.org/10.1108/CMS-10-2018-0715

Liu, Y., Blome, C., Sanderson, J. & Paulraj, A. (2018). Supply chain integration capabilities, green de-sign strategy, and performance: a comparative study in the auto industry. Supply Chain Management, 23(5), 431–443. https://doi.org/10.1108/SCM-03-2018-0095

Meindl, B., Ayala, N., Mendonça, J., & Frank, A. (2021). The four smarts of Industry 4.0: Evo-lution of ten years of research and future per-spectives. Technological Forecasting and So-cial Change, 168, 120784. https://doi.org/10.1016/j.techfore.2021.120784

Munir, M., Jajja, M., Chatha, K. & Farooq, S. (2020). Supply chain risk management and operation-al performance: The enabling role of supply chain integration. International Journal of Production Economics, 227, 107677. https://doi.org/10.1016/j.ijpe.2020.107667

Nayal, K., Raut, R., Yadav, V., Priyadarshinee, P. & Narkhede, B. (2022). The Impact of Sustaina-ble Development Strategies on Sustainable Supply Chain Firm Performance in the Digital Transformation Era. Business Strategy and the Environment, 31(3), 845–859. https://doi.org/10.1002/bse.2921

Oktapia, A. & Tarigan, Z.J.H. (2022). The effect of early supplier involvement on firm perfor-mance through teamwork and new product development. Petra International Journal of Business Studies, 5(1), 44-55, DOI: https://doi.org/10.9744/ijbs.5.1.44-55

Pratono, A.H. (2022). The strategic innovation under information technological turbulence: the role of organisational resilience in competitive ad-vantage. Competitiveness Review, 32(3), 475-491. https://doi.org/10.1108/CR-03-2021-0046

Putra, A., Tarigan, Z.J.H. & Siagian, H. (2020). Influ-ence of Information Quality on Retailer Satis-faction through Supply Chain Flexibility and Supplier Relationship Management in the Re-tail Industry. Jurnal Teknik Industri, 22(2), DOI: 10.9744/jti.22.2.93-102

Riley, J.M., Klein, R., Miller, J. & Sridharan, V. (2016). How internal integration, information sharing, and training affect supply chain risk manage-ment capabilities. International Journal of Physical Distribution & Logistics Manage-ment, 46(10), 953-980. https://doi.org/10.1108/IJPDLM-10-2015-0246

Setiawan, E.O & Tarigan, Z.J.H. (2022). The effect of trust supplier on firm performance through in-formation sharing and collaboration in manu-facturing companies. Petra International Journal of Business Studies, 5(1), 87-96, DOI: https://doi.org/10.9744/ijbs.5.1.87-96

Shahbaz, M. S., Rasi, R., Ahmad, M., & Sohu, S. (2018). The impact of supply chain collabora-tion on operational performance: Empirical evidence from manufacturing in Malaysia. In-ternational Journal of Advanced and Applied Sciences, 5(8), 64-71. https://doi.org/10.21833/ijaas.2018.08.009

Shukor, A.A.A., Newaz, M.S., Rahman, M.K. & Taha, A.Z. (2021). Supply chain integration and its impact on supply chain agility and organiza-tional flexibility in manufacturing firms. Inter-national Journal of Emerging Markets, 16(8), 1721-1744. https://doi.org/10.1108/IJOEM-04-2020-0418

Siagian, H., Jade, K. & Tarigan, Z.J.H. (2020). The role of affective leadership in improving firm per-formance through the integrated internal sys-tem and external integration FMCG Industry, International Journal of Data and Network Science, 4(4), 365–372, DOI: 10.5267/j.ijdns.2020.9.002

Siagian, H., Tarigan, Z.J.H., & Jie, F. (2021). Supply chain integration enables resilience, flexibility, and innovation, thereby improving business performance in the COVID-19 era. Sustaina-bility, 13, 4669. https://doi.org/10.3390/su13094669

Siagian, H., Tarigan, Z.J.H. & Basana, S.R. (2022). The role of top management commitment in en-hancing competitive advantage: The mediating role of green innovation, supplier, and cus-tomer integration. Uncertain Supply Chain Management, 10(2), 477-494, DOI: 10.5267/j.uscm.2021.12.003

Singh, R.K. & Kumar, P. (2020). Measuring the flexi-bility index for a supply chain using a graph theory matrix approach. Journal of Global Operations and Strategic Sourcing, 13(1), 56–69. https://doi.org/10.1108/JGOSS-04-2019-0027

Sundram, V.P.K., Chhetri, P. & Bahrin, A.S. (2020). The consequences of information technology, information sharing, and supply chain integra-tion, towards supply chain performance and firm performance. Journal of International Logistics and Trade, 18(1), 15-31. https://doi.org/10.24006/jilt.2020.18.1.015

Tan, W.C. & Sidhu, M.S. (2022). Review of RFID and IoT Integration in Supply Chain Management. Operations Research Perspectives, 9, 100229, https://doi.org/10.1016/j.orp.2022.100229

Tarigan, Z.J.H. (2018). The impact of organizational commitment to process and product innova-tion on improving operational performance. International Journal of Business and Society, 19(2), 335-346

Tarigan, Z.J.H., Siagian, H. & Jie, F. (2020). The role of top management commitment in enhancing the competitive advantage through ERP Inte-gration and purchasing strategy. International Journal of Enterprise Information Systems, 16(1), 53-68, DOI: 10.4018/IJEIS.2020010103

Tarigan, Z.J.H., Mochtar, J., Basana, S.R. & Siagian, H. (2021a). The effect of competency manage-ment on organizational performance through supply chain integration and quality. Uncer-tain Supply Chain Management, 9, 283-294, doi: 10.5267/j.uscm.2021.3.004

Tarigan, Z.J.H., Siagian, H., & Jie, F. (2021b). Impact of internal integration, supply chain partnership, supply chain agility, and supply chain resili-ence on sustainable advantage. Sustainability, 13, 5460. https://doi.org/10.3390/su13105460

Vafaei-Zadeh, A., Ramayah, T., Hanifah, H. & Kurnia, S. (2020). Supply chain information integra-tion and its impact on the operational perfor-mance of manufacturing firms in Malaysia. Information & Management, 57, 103386, https://doi.org/10.1016/j.im.2020.103386

Willis, G., Genchev, S.E. & Chen, H. (2016). Supply chain learning, integration, and flexibility per-formance: an empirical study in India. The In-ternational Journal of Logistics Management, 27(3), 755-769. https://doi.org/10.1108/IJLM-03-2014-0042

Yu, Y., Huo, B. & Zhang, Z.(J). (2021). Impact of in-formation technology on supply chain integra-tion and company performance: evidence from cross-border e-commerce companies in China. Journal of Enterprise Information Management, 34(1), 460–489. https://doi.org/10.1108/JEIM-03-2020-0101

Yuan, Y., Liu, L. & Liu, L. (2022). How does infor-mation integration enhance SMEs’ credit quali-ty: the mediating role of supply chain capabili-ties? Industrial Management & Data Systems, 122(2), 544-561. https://doi.org/10.1108/IMDS-10-2020-0621

Additional Files

Published

2025-06-30

Issue

Section

Articles